All orders ship from a USA based warehouse. Most orders ship from our warehouse in New Jersey, while some orders may ship from different fulfillment centers across the United States.
We offer FREE STANDARD SHIPPING on orders over $50 within the continental USA. Orders below $50 ship for $4.85 with standard shipping. you will have an opportunity to review additional shipping options and the final shipping cost before you checkout. Expedited shipping options are also available during checkout.
Most orders are processed in 1 business day. Orders with free/standard shipping are delivered within 1-10 business days depending on the final destination. Please note that this transit time is in addition to any processing time listed on the product page.
Expedited shipping options are also available.
Total Delivery Time = Order Processing Time + Transit time.
Order Processing Time is defined as the time it takes to process your order. While we aim to process most orders the same day if received by 2 PM EST, please estimate for processing time as mentioned on all product pages.
For example: Ships in 1 business day, Ships in 2-3 business days, etc.
Transit Time is defined as the time it takes for the shipping company to deliver the package to you. Free shipping option can take anywhere from 1-7 business days, while 2 Day is two business days after the product has shipped. Next Day Air is delivered next business day after the order has been processed.
You may return most items sold by Buddha Groove within 30 days of your original order date for a refund. Your return package must be post-marked within 30 days of your original order date. Buddha Groove does not cover your return shipping costs. Please note that books, media items, bath and body products, Zen gardens and terrariums with air-plants, and tea/food items are non-returnable.
Enclose your packing slip and the merchandise in a package then ship to the address below within 30 days from the order date. We cannot refund or exchange merchandise that is not received or arrives damaged, so we recommend that you insure your package (postage and insurance fees are non refundable). All returns should be mailed to:
Buddha Groove Returns930 Newark Avenue
Jersey City, NJ 07306
If you have lost your packing slip, please include your name, address, reason for return (do share), order number (if available), along with the merchandise you wish to return.
We process all returns/exchanges immediately upon receipt. Your credit card will be credited the appropriate amount and posted to your account once the return is processed. It may take up to 14 business days for the credit to appear on your account, depending on your bank. All shipping and handling charges are non refundable.
The cost of return shipping is not included with your order. You may choose to send a return with a carrier of your choice including USPS, Fedex, UPS.
We are here to help, as a convenience, should you require a shipping label we can email you a return label, the cost of which will be deducted from your refund.
If the return is a result of an error we made in your order or a product defect, we will replace the product or refund the complete amount including all shipping charges. Please email us at email@example.com with your order number. We will assist you in returning the original shipment including the shipping charges and getting the correct product to you.
If you received a damaged delivery, all you have to do is let us know. Please email us at firstname.lastname@example.org and file a claim within 5 days from the delivery date. A customer specialist from the shipping department may call you to confirm some details. Once you file a claim with us, please save the content in its original packaging. Our carrier may choose to inspect the package. The claim may not be processed if the original packaging and its contents are not available. We will ship out a replacement to you immediately. Please DO NOT ship the damaged merchandise back to us.
There are two ways to exchange for a new size:
1) Place A New Order *Recommended
Buddha Groove’s designs sell out quickly. To make sure you can get a different size before it sells out, we recommend placing a new order in your desired size as soon as possible. Once you’ve placed your order, you can return the original size for a full refund.
2) Do A Return
Send us the original size you ordered along with your order’s packing slip. Be sure to write down your request for an exchange on the packing slip, clearly specifying which size you’d like. If the desired size is available, we will promptly ship a replacement. Otherwise, you’ll receive a full refund.
Please Note All exchanges must be made within 30 days of your original order. All items must be unworn and in their original condition. For all exchanges, Buddha Groove does not cover the cost of return shipping and handling.
Step 1: Create an account with your email at Buddha Groove
Step 2: Return the item you received as a gift along with your order’s packing slip. On the packing slip please mention that you are requesting a store credit” with your email id. If the packing slip is not available, simply write your name, address, phone #, email id, and a note requesting a store credit.